Officer, Media and Communications At Concern Worldwide

Job Title: Officer, Media and Communications

Reports to: Senior Manager, Governance and Advocacy

Direct Reports: None

Closely work with: Programme Team

Job Location: Nairobi (Candidates must be legally entitled to work in Kenya at the time of application – National Position)

Contract Details: Fixed Term, Twelve (12) Months Contract

Job Summary

To support programme staff to prepare and disseminate information relating to Concern Kenya programme in order to increase Concern’s influence, visibility and public engagement through presenting our work in innovative ways through various media (electronic and others). The jobholder will work in line with Concern’s strategies, policies and procedures for media, visibility and communications.

Main Duties and Responsibilities

  • Develop and implement annual communication and visibility plans in order to raise Concern’s profile, donor visibility, learning and fundraising efforts
  • Manage Concern’s digital and social media accounts, monitor the feedback from audiences and provide necessary responses based on Concern communication procedures
  • Produce/coordinate production of IEC materials on Concern Kenya programmes for sharing programme information with various stakeholders
  • Produce written and audio/visual content which promotes impact of Concern’s work on programme participants
  • Develop/coordinate development of high quality written and audio-visual content that is, relevant, compelling and interesting for a variety of external and internal online and offline audiences
  • Travel to programme implementation areas to collect media and communication content, create visibility and support media coverage of Concern programmes.
  • Manage all external communication (visits, requests, events etc.) with a lens of quality oversight and Concern branding
  • Build and maintain relationships with national media contacts in Concern’s areas of operation
  • Train programme staff and partners in basic communications skills (story gathering, case studies, photography, videography etc.)
  • Develop appropriate process, systems, storage and archiving for in country communications materials whether written or visual
  • Ensure all documentation and communications are in line with the Concern’s communication guidelines for images, messages, print, electronic or social media
  • Prepare progress on Concern’s communication outputs and results
  • Provide all necessary communication and media support for Concern’s emergency response, as and when necessary
  • Any other media and communications related duties as may be assigned by the line manager from time to time


  • Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment
  • Participating and contributing towards Concern’s emergency response, as and when necessary
  • Take all possible measure to meet Core Humanitarian Standards (CHS)
  • Any other duties as assigned by the Line Manager

Person Specification

Minimum Education, Qualifications & Experience Required:

  • Bachelor’s Degree in Media, Communication, Journalism, Digital Media or related discipline
  • Three (3) years experience in media and communication such as producing written and audio-visual content, graphic design/publication designing preferably in the humanitarian sector
  • Fluent in both spoken and written English and Kiswahili
  • Computer literate with good MS Office skills
  • One year experience of managing digital and social media pages of a humanitarian organization
  • Excellent communication & interpersonal skills and demonstrated ability to build good relationships internally and externally for effective teamwork

Preference will be given to candidates who have:

  • High integrity and demonstrated ability to follow standards and policies
  • Ability to work in a systematic and organized manner
  • Ability to attend details
  • Ability to work under pressure and to deadlines
  • Energy to work long hours and be out in the field all day
  • Positive attitude and willingness to learn

Competencies required:

  • Managing self: Awareness of own abilities and uses abilities to work well with others to achieve your work and Concern’s objectives.
  • Individual leadership: Inspire others by clearly articulating and demonstrating the Concern’s values and principles supports others to achieve excellent results.
  • Creativity and Innovation: Continual improvement by developing and implementing new ideas for effective and efficient progress towards the agreed communication objectives.
  • Communicating and working with others: Proactively and effectively share information with others. Works effectively with others to achieve best results from people and situations.

Safeguarding at Concern: Code of Conduct and its Associated Policies

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a consultancy opportunity with Concern Worldwide will be expected to sign the Concern Code of Conduct and Associated Policies as an appendix to their consultancy contract. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to do consultancy work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, being hired as a consultant with Concern is subject to a range of vetting checks, including criminal background checking.

Concern’ is the trading name of ‘Concern Worldwide’, a company limited by guarantee, registered number 39647; registered charity number CHY 5745, registered in Ireland, registered address is 52-55 Lower Camden Street, Dublin 2, Ireland. Follow Concern online:

How to apply

Interested candidates, who meet the above requirements, should send a detailed CV with three referees and Cover Letter Only to [email protected] with the subject of the email as “Officer, Media and Communications’ on or before Tuesday 23rd May 2023. Only short-listed candidates will be contacted for interview.

Concern Worldwide is an equal opportunity employer and does not charge a fee at any stage of the recruitment process (for application, written test, interview, training, medical examination etc.) nor act through recruitment agents. This is applicable for all opportunities including staff and interns.

Your Personal Data

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.

Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List). Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.

By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists

In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them – so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.

For additional information please consult our website or contact the Human Resource Division in our Head Office.

You have certain rights under data protection legislation. For more information on how to exercise those rights please visit

Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.

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