Country Representative At Syrian American Medical Society Foundation

Position: Country Representative PRF-2304-01001-338

Job Location: Erbil, Kurdistan Iraq

Reporting to: Regional Director

Working area: Erbil, Dohuk, Baghdad

Number of positions open: 1

Last date for application: April 24th 2023


Key relationships:

Executive Director, Country Representatives of other SAMS’ offices, Regional Relief Committee Chair.

General objective of the position:

The SAMS Country Representative is the most senior representative for SAMS in a country and is responsible for all aspects of country-office management, including programs, operations, and advocacy.

Main tasks and responsibilities:

Strategic, Leadership and Representation

  • Develop a strategic plan to expand SAMS’ programs, including program and operational objectives.
  • Ensure the country structure is designed to achieve the strategic plan.
  • Ensure the annual operational plan is aligned with regional office strategic goals
  • Ensure that SAMS remains a partner of choice for major international donors.
  • Seek out and pursue opportunities to raise the profile of SAMS.
  • Share with the Regional Director progress on organizational-capacity assessment indicators, internal-control findings, risk management, security, disability policy, safeguarding, and any other requested information
  • Foster and manage strong communication lines and collaboration with Regional Office staff and Ensure efficient internal coordination at the regional level.
  • At various levels ensure strong representation with government authorities, donors, international organizations, international and local NGOs, and humanitarian networks.
  • Represent the SAMS Office on legal matters with authorities
  • Ensure compliance with local laws, procedures, and regulations applicable to INGOs.
  • Create an annual report on all functions of the country office, including statistics and indicators
  • Serve as legal representative for SAMS in the country
  • Coordinate the application, submission and follow up on registration, permits, and approval documents needed for SAMS work in the country.

Program Management

  • Ensure program design is based on rigorous assessments.
  • Take the lead in designing projects that are evidence-based and aligned with SAMS regional office strategic goals
  • Develop a strategy for identifying new funding opportunities, in coordination with Regional Office
  • Build strong relationships with government, NGOs, international organizations, donors and relevant private sector organizations to expand and diversify
  • Ensure data is collected to monitor program effectiveness and inform implementation, and Ensure quality program evaluations.
  • Ensure technical quality measures are implemented in all programs according to SAMS’ technical protocols.
  • Ensure donor proposals and reports are of high quality and submitted in a timely manner.
  • Demonstrate effective use of remote management strategies.
  • Provide monthly general reports to the Regional Director with monthly updates on key performance indicators and a summary of active grants
  • Provide detailed quarterly reports to the Regional Director

Operations Management

  • Provide all financial reports and budgets to the Regional Director.
  • Oversee financial resources and ensure they are effectively managed and adhere to SAMS’ and donor regulations.
  • Provide timely and effective oversight of the country program’s financial position.
  • Maintain effective and coordinated budget monitoring processes for grant funds and private funds.
  • Ensure effective procurement and logistics practices that adhere to SAMS’ and donor regulations.
  • Develop and lead a security management system to protect SAMS’ staff and assets.
  • Implement security protocols and policies, and be responsible for the overall security in the office.

Staff Management and Performance

  • Ensure human resource system is in place, such as job descriptions, performance objectives, performance management, recruitment and retention strategy, benefit policy, and salary scales.
  • Manage HR manpower including job requisition approvals, oversight and use of allowances,
  • Consult with the Regional Director on changes regarding the annual performance system and annual increment rates.
  • Ensure human resource policies adhere to local government regulations.
  • Ensure human resource work instruction is effective and implemented according to SAMS’ HR Regional Manual.
  • In coordination with the Regional Director, oversee the recruitment for the positions of Manager, Senior Manager.
  • Consult the Regional Director with the annual salary scale review, amendments in JDs, and any structural modifications.
  • Oversee the management, coaching, and development of staff to build a cadre of skilled, committed and motivated personnel.
  • Promote and monitor staff care and well-being. Model healthy work-life balance practices.
  • Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and leading documented annual performance reviews.


  • Ensure all country office departments/sections have clear and functional SOPs
  • Ensure all country office operations adhere to SAMS’ policies, donor policies, and applicable local laws
  • Manage PSEA and other investigative internal issues and report to the Regional Director.
  • Manage all complaints and ensure accountability among all stakeholders of the complaints.
  • Participate and support the team during audits.


Mandatory Qualifications required

  • University degree in any related field.
  • a Master degree is an added advantage
  • 7 years of experience in Managerial Position, desirable 10 years


  • Fluent written and spoken in Arabic
  • Fluent written and spoken in English


  • Organizational Knowledge
  • Strategic Networking
  • Strategic Thinking
  • Excellent written and verbal communication skills.

How to apply




The salary will be defined regarding the SAMS Turkey Office salary scale on-going.

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