Pharmacist, Quality Assurance At Pan American Health Organization

PAHO Country Offices are responsible for ensuring that the Pan American Health Organization / World Health Organization (PAHO/WHO) country program of technical cooperation and its country presence provides adequate support to the national health development process and, at the same time, enables countries to shape the subregional, regional, and global health agendas. The PAHO/WHO Country Office is the basic organizational unit for technical cooperation with the country/ies, drawing on PAHO/WHO resources from all levels and all parts of the Organization.


Under the direct supervision of the Advisor, National Pharmaceutical Supply Management, PROMESS and the general guidance of the PAHO/WHO Representative, the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

  1. Provide support for the management of pharmaceutical products and other strategic health supplies for the national Programme de Medicaments Essentiels (PROMESS); provide technical oversight on matters related to quality assurance for all pharmaceutical products received in the PROMESS warehouse; monitor and ensure that health products are managed in accordance with WHO Good Storage and Distribution Practices;
  2. Provide technical advice and support for the strengthening of the Program’s capacity to perform forecasting and improve efficiency in the supply management of medicines, vaccines and other health commodities;
  3. Participate in the internal review and updating of Standard Operating Procedures (SOPs) and ensure their application regarding correct professional practices in the management of medicines, particularly to ensure their quality;
  4. Control and monitor the expiry dates of all pharmaceuticals and other commodities; ensure that drugs are distributed before their expiry dates; ensure the electronic transfer of products with short expiry dates tothe quarantined stock; oversee the proper retrieval and disposal of expired products in PROMESS warehouses;
  5. Establish an alert and rapid distribution mechanism to prevent products from expiring, working in close collaboration and coordination with the warehouse manager, the inventory and data management technician, and the storekeepers and partners;
  6. Review, analyze and conduct visual inspections of returned products; submit recommendations in accordance with established policies;
  7. Verify the availability of the quality assurance documentation for products received in country; verify the validity of the quality assurance documentation by sampling the batches received;
  8. Approve the shipment of the products to be imported after verification of the documents related to quality assurance (Certificates of Analysis, Good Manufacturing Practices, Commercial Plus Pricing);
  9. Monitor and conduct periodic inventory checks; investigate discrepancies and submit reports as required;
  10. Review the information entered in the SAGE software system from the reviewed documentation in close collaboration with the inventory and data management technician; investigate and resolve any discrepancies;
  11. Conduct periodic training sessions for warehouse staff on good storage practices and quality assurance procedures and on the management and quality assurance of cold chain products;
  12. Monitor, analyze and report on environmental conditions of the warehouse; implement the appropriate actions to improve storage conditions according to manufacturers’ recommendations and WHO Good Storage and Distribution Practices;
  13. Monitor and identify products in PROMESS stocks with suspected or confirmed quality problems; supervise customer returns made as part of a quality alert; prepare and submit reports on quality issues;
  14. Develop and submit performance indicators every 6 months regarding PROMESS pharmaceutical and medical products management and quality assurance;
  15. Prepare annual procurement plan for PROMESS based on DMM (Average Monthly Distributions) and stockouts; update the standard PROMESS list annually; organize and coordinate the production of mid-year and end-of-year inventories;
  16. Maintain contact with beneficiary institutions and partners; review and approve requisitions; advise and guide clients;
  17. Perform other related duties, as assigned.



Essential: A bachelor’s degree in a pharmaceutical science or any other field related to the functions of the position, from a recognized university.

Desirable: A diploma or post-graduate degree in public health, pharmaceutical science, quality assurance systems, cold chain management, or logistics and supply chain management would be an asset.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: PAHO will also use the databases of the Council for Higher Education Accreditation and College Navigator, found on the website of the National Centre for Educational Statistics, to support the validation process.


Essential: Five years of national experience in drugs management in the pharmaceutical sector, including stock, cold chain and assurance quality management in the health-pharmaceutical sector.

Desirable: Working experience in the medical stock management within the international systems (UN or NGOs) would be an asset.


PAHO Competencies:

  • Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
  • Teamwork: Collaborate and cooperate with others. – Works collaboratively with team members and counterparts to achieve results; encourages cooperation and builds rapport; helps others when asked; accepts joint responsibility for the teams’ successes and shortcomings. Identifies conflicts in a timely manner and addresses them as necessary; understands issues from the perspective of others; does not interpret/ attribute conflicts to cultural, geographical or gender issues.
  • Respecting and promoting individual and cultural differences: Relate well to diversity in others and capitalize on such diversity – Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.
  • Communication: Express oneself clearly when speaking/Write effectively/Listen/Shares knowledge – Quality and quantity of communication targeted at audience. Listens attentively and does not interrupt other speakers. Adapts communication style and written content to ensure they are appropriately and accurately understood by the audience (e.g., power-point presentations, communication strategies, implementation plans). Shares information openly with colleagues and transfers knowledge, as needed.
  • Knowing and managing yourselfManages stress/Invite feedback/Continuously learn – Remains productive even in an environment where information or direction is not available, and when facing challenges; recovers quickly from setbacks, where necessary. Manages stress positively; remains positive and productive even under pressure; does not transfer stress to others. Seeks feedback to improve knowledge and performance; shows self- awareness when seeking and receiving feedback; uses feedback to improve own performance. Seeks informal and/or formal learning opportunities for personal and professional development; systematically learns new competencies and skills useful for job; takes advantage of learning opportunities to fill competencies and skill gaps.
  • Producing Results: Deliver quality results/Take responsibility – Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own timelines effectively and efficiently. Shows awareness of own role and clarifies roles of team members in relation to project’s expected results. Makes proposals for improving processes as required and takes responsibility for own work and/or actions, as necessary. Demonstrates positive attitude in working on new projects and initiatives. Demonstrates accountability for own success, as well as for errors; learns from experience.
  • Moving forward in a changing environment: Propose change/Adapt to change – Suggests and articulates effective and efficient proposals for change as needed when new circumstances arise. Quickly and effectively adapts own work approach in response to new demands and changing priorities. Is open to new ideas, approaches and working methods; adjusts own approach to embrace change initiatives.

Technical Expertise:

  • Theoretical and practical knowledge of pharmaceutical quality assurance and regulatory issues; excellent knowledge of current international standards in Good Laboratory Practices, Good Manufacturing Practices, Good Procurement Practices, Good Storage and Distribution Practices.
  • Theoretical and practical knowledge of the basic principles of pharmaceutical stock and procurement management to include data management, information and reporting.
  • Sound knowledge of international and local pharmaceutical markets.
  • Strong knowledge of procurement, supply and distribution management especially in health / pharmaceutical sector(s).
  • Knowledge and skills in the formulation of technical cooperation interventions and in the development of criteria and instruments for evaluating program interventions.
  • Strong professional oral and writing skills, including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.


Very good knowledge of French and Haitian Creole with a working knowledge of English.

IT Skills:

Demonstrated ability to effectively use current technology and software, as well as Enterprise Resource Planning (ERP). Other IT skills and knowledge of software programs such as Microsoft Excel, Outlook, OneDrive, PowerPoint, Teams, SharePoint, and Word are considered essential.


Annual Salary: (Net of taxes)

HTG $4,188,352.00

How to apply

Interested candidates should complete a profile online. For more information on the link below:

Job Description – Pharmacist, Quality Assurance (2303410) (




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