Support Officer: Programmes (0.8FTE) At Frontline AIDS

We are looking for a Support Officer to provide effective and efficient coordination within the Programmes team of Frontline AIDS. This is a great opportunity to really make a difference with your first-rate organisational and administrative skills and with your positivity and enthusiasm, and deepen your programme knowledge.

You will be confident in providing operational and administrative support across a range of different projects working within and across multiple teams. You are a committed team member with a clear focus on team objectives, as well as your own. You are comfortable working in a matrix management environment. You will share our passion for working with the most marginalised communities globally on HIV, gender, human rights and health.

Location: Brighton or Cape Town

Career category: Advocacy/Communications

Years of experience: 3-4 years

Themes: Health, HIV/Aids, Protection and Human Rights




Support programme delivery by administering Frontline AIDS procedures including project set up, implementation and close out processes, electronic filing and management of programme documents, budget amendment, sub-grant agreement and financial reporting procedures, processes for issuing consultant contracts, processing invoices and producing budget monitoring data and analysis for a portfolio of projects. Maintain an overview of partner assurance and trust building activity and with support of Programmes colleagues, in line with the organisation’s Due Diligence and Partner Selection Policy.

Develop an online portal (Microsoft SharePoint) for safeguarding resources that can be accessed by colleagues and implementing partners, working closely with the Advisor: Programmes Safeguarding. Manage the logistical arrangements for meetings, staff travel and accommodation including minute taking/reportage. Maintenance of up-to-date filing systems, and championing the use of Salesforce as a means of creating a more streamlined, effective and efficient organisation.


Coordinate the Programme Delivery Leadership Group that has oversight on performance across restricted projects managed by Frontline AIDS. Support in knowledge management to ensure relevant information from programme delivery is shared with other parts of the organisation to improve efficiency and effectiveness.

Maintain records and data for forward planning of resource needs using an organisation-wide tool (Microsoft Float), providing analysis for the Head of Programmes and Lead: Programme Performance where required.


Work alongside the Partnerships team in developing and maintaining the Innovation Hub, an online platform that captures and tracks innovative programming and advocacy efforts across the Frontline AIDS partnership.

This includes working closely with the Advisor: Knowledge Exchange in delivering on periodic work plans to update the Hub, ensuring timelines are met and high quality content is received from partners and posted accordingly.


Frontline AIDS cultural philosophy is that Action Makes the Difference. The attitudes and approach we take at work are guided by our organisational values – Freethinker, Inspired by Difference, and Firestarter – and their associated behaviours. Knowing what is expected of us every day will help Frontline AIDS to be a great place to work.

Strong commitment to the approach of Frontline AIDS to equality of opportunity, the safeguarding of children and vulnerable adults, and to supporting a workforce that reflects our globally diverse movement, and ensures our work is enhanced by a range of ideas on the issues and challenges we work on.

Who we are

We’ve been on the frontline of the world’s response to HIV and AIDS for over 25 years, working with marginalised people who are denied HIV prevention and treatment simply because of who they are and where they live.

Set up in 1993 to work with community groups in the countries most affected by the global AIDS epidemic, we’ve continually adapted our approach, looking for innovative ways to break down the barriers that marginalise people living with, or at risk of acquiring, HIV. All with one goal in mind – a future free from AIDS for everyone, everywhere.

Everything we do is rooted in our two key beliefs:

  • That the lives of all human beings are of equal value.
  • That everyone has the right to access the HIV information and services they need for a healthy life.

Today, we work with communities in more than 40 countries, taking local, national and global action on HIV, health and human rights.

As a global partnership that is open to everyone, we can only do what we do – and achieve what we want to achieve – by working with partners from grassroots community groups to national governments. Our partners drive change where it matters, shaking up the status quo and making a noise on issues the world often chooses to ignore.

Are you the Frontliner we’re looking for?

You are a committed team member with a clear focus on team objectives, as well as your own. You will promote best practice within your field of expertise and challenge ways of working to ensure the highest quality and levels of efficiency. Your actions will be aligned with Frontline AIDS vision and you will inspire the same behaviour in your peers. You are comfortable working in a matrix management environment.

Closing Date is: 07 April 2023

Interview Date is: TBC

We have transitioned to a hybrid model of working We are currently working from home but you will also be required to spend time working alongside your team as appropriate in our office in Brighton (East Sussex, UK) or Cape Town (South Africa). The successful applicant will need to hold the right to work in the UK and or South Africa .

Frontline AIDS is committed to diversity and inclusion in its hiring approach. We welcome applications from Black people, and other people of colour, people with disabilities, people living with HIV and LGBTIQ+ and non-binary individuals.

All offers of employment will be subject to satisfactory references and a criminal records check. Having a criminal conviction and/or any other information divulged on the DBS/PVG or country equivalent check would not necessarily prevent you from working for the charity, but any recruitment decision will be dependent on the nature of the position sought and the circumstances and background of the offence(s).

Protection of Children and Vulnerable Adults

Frontline AIDS operates a rigorous recruitment and selection process that reflects our commitment to child protection. The Protection of Children and Vulnerable Adults Policy can be downloaded here

Frontline AIDS is a Disability Confident Employer and will ensure all applicants with a disability who meet the minimum requirements of the job as set out in the job description and employee specification will be guaranteed an interview.

How to apply

Find out more by downloading the full job description and person specification from our jobs page. If you are excited by this opportunity and think it’s right for you, we’d love to hear from you so apply on our website and upload your CV along with a covering letter outlining why you are a great match for this role.


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